Return Policy

MOB SYD MERCH PTY LTD

We want you to be completely satisfied with your purchase.

If for any reason you are not, you may return eligible items within 14 days of receiving your order.

Please review our policy below for more details:

1. Timeframe for Returns
You have 14 days from the date of receipt to return an item.

2. Condition of Returned Items
To be eligible for a return, items must be unused, in their original packaging, and include proof of purchase.

3. Return Method
Returns can be processed through post or via local MOB Staff Member, depending on location.

Please ensure that the items are securely packaged for return shipping.

4. Refunds, Replacements, or Store Credit
Once we receive your returned item, you can choose between a refund to the original payment method or a replacement item (subject to availability). Refunds will be issued to the original payment method used for the purchase.

5. Return Shipping Costs
The customer is responsible for paying the return shipping costs. Shipping charges are non-refundable.

6. Exclusions or Non-returnable Items
We do not have any exclusions or non-returnable items; all products are eligible for return as long as they meet the return conditions.

7. Restocking Fees
There are no restocking fees for returns.

8. Damaged or Defective Products
If the product is damaged or defective, we will offer a free return and a full refund or replacement. 

Please contact us immediately if you receive a damaged or defective item with photos of damaged or defective product.

9. Proof of Purchase
A proof of purchase (receipt or order confirmation) is required for all returns.

10. International Returns
For international returns, customers are responsible for the return shipping costs.

11. How to Contact Us
To initiate a return or if you have any questions, please contact us via email at info@mobsydmerch.com.au or via on chat option, located at the bottom right hand corner.